Last updated: July 2026
These terms cover your use of the Sano website and booking flow at kinfolkcleaning.com, and the cleaning services we provide. By submitting a booking request, you agree to the terms below. If anything here is unclear, reach out to us at hello@kinfolkcleaning.com before booking.
Submitting the booking form on our site is a request for service, not a confirmed appointment. Our team reviews your preferred schedule and assigns a cleaning professional, usually within 24 hours. You'll receive a confirmation once a cleaner has been assigned. If we're unable to find a time that works for both of us, we'll let you know and no charge will occur.
For services with pricing shown on our site, the price you see during booking is the price you'll be charged, there are no hidden fees added after the fact. Some services (currently office and commercial cleaning, and post-construction cleaning) are quoted individually based on the scope of the job; we'll send you a custom quote before any commitment is made.
For priced services, we collect a card on file through our payment processor, Square, at the time you submit your booking request. This is a tokenized authorization, not an immediate charge. Your card will only be charged once your appointment is confirmed and a cleaner has been assigned, at the exact price shown during booking. If we're unable to schedule a time that works for you, any hold on your card is released and you will not be charged.
You can cancel or reschedule at no cost any time before your appointment is confirmed and your card is charged, just reply to your confirmation email or text/call us. If you need to cancel or reschedule after your card has been charged, contact us as soon as possible and we'll do our best to work with you, refunds in that case are handled on a case-by-case basis.
Every clean comes with a 24-hour re-clean guarantee: if something was missed or isn't up to standard, let us know within 24 hours of your appointment and we'll send someone back to make it right at no additional charge.
We currently serve San Francisco, Oakland, and the surrounding Bay Area. If your address isn't in our current service area, we're not able to accept a booking for it yet.
Our cleaners are vetted and insured, but as with any in-home service, we ask that valuables and fragile items be secured or pointed out ahead of time. Sano's liability for any claim related to our services is limited to the amount paid for the specific service in question.
We may update these terms from time to time as our services evolve. The version posted here is always the current one.
Questions about these terms? Reach us at hello@kinfolkcleaning.com or +1 (415) 449-2853.